Privacy Policy

Last updated: 5th April 2026

Welcome to the Poole’s Cavern app (referred to as “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

  • Device information: We collect a unique device identifier (Device ID) via Firebase to understand app usage and improve the App. This information does not identify you personally.
  • NFC interactions: When you scan NFC tags at points of interest, the App uses the tag data to trigger relevant content. This data is not linked to your identity.
  • Audio content: The App uses audio for guided tours; it does not record audio from your device.

Third Party Services

The app uses third party services that may collect information used to identify you. These are links to privacy information for third party service providers used by the app:

These technologies may be used in analysing trends, app performance, administering the app and tracking users’ movements around the app. Information collected in this way is aggregated.

2. How We Use Your Information

 We use the collected information to:

  • Provide content triggered by NFC tags.
  • Analyse anonymised usage data via Firebase to monitor and improve the App.
  • Maintain and troubleshoot the App.

3. Data Sharing

We do not sell, trade, or otherwise share your personal information.

4. Permissions

  • The App optionally uses NFC to trigger content.
  • The App uses audio playback for guided tours.
  • The App does not request location, camera, or storage permissions.

5. Data Security

We take data security seriously and implement the following measures:

  • Encryption in Transit: All data, including location data, is encrypted when transmitted to protect it from unauthorised access.
  • Access Controls: We apply strict access controls to limit data exposure only to authorised systems and personnel

    6. Data Retention

    We retain aggregated data for analytics purposes.

    7. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our official website. Your continued use of the app after updates indicates your acceptance of the revised policy.

    8. Contact Us

    If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

    If you believe we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

    By using the Poole’s Cavern app, you agree to the terms of this Privacy Policy.